We usually reply within a few hours
How can we help?
Send our team a message and we'll follow up by email — or use the live chat in the sidebar for quick questions.
Email the Team
Need a faster answer?
Our support bot handles deposits, withdrawals, VIP ranks, and game rules instantly — and can loop in the team if needed.
Response times
Live chat
Instant, 24/7
Email
Usually within a few hours
Withdrawals
Reviewed and processed daily
Quick answers
My deposit hasn't shown up
Balances update automatically once your transaction is confirmed on-chain. If it's been more than 15 minutes, include your wallet address in the form.
How do I claim the daily reward?
Open the gift icon in the top bar once you've met the wager requirement — a new case unlocks every 24 hours.
Where can I see my rank?
Your current rank and progress to the next tier are on the VIP Club page.